Frequently Asked Questions


General Questions
How do I to order online?
You will find many of our products available for ordering online under our “Online Store” tab. These products can be purchased directly with a credit card payment, or through PayPal. Products under “Online Store” can be added to your cart and then paid...
How do I contact support?
Call our support at 888-873-4000. We are available Monday to Friday 8am to 5pm (CST).
How do I get a quote for a product?
Products can be found under the “Products” menu. Click on the product and open the product details page. You can request a quote through the ‘Request for Info’ button which is available on the product page. Once clicked, a pop up box shows up where you...
How do you ship big machinery?
For products above 150lbs we provide shipping through UPS Freight service when buying through our online store
Do you ship outside the USA?
Yes, we do ship all over the globe. Our machines serve many applications beyond the US border, and our coverage extends to most nations around the world. 
What's the weight of the 600 unit?
The shipping weight and dimension are as follows  165lbs and 43”L x 66”W x 12”H
What size are the wheels on the NK4 machine.
What is the serial number of the NK which your needing to replace the wheels?  Are you looking at replacing the fixed or swivel caster?
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Glossary of Terms for Reelpower Industrial Equipment
What is WKT3?
Wire Kart Take Up 3,000 LB
What is MNP?
Mini Penthouse
What is HD Pent?
Heavy Duty Penthouse
What are measurers?
The Measurers are designed and used to measure the length of materials used for coiling and reeling flexible materials; like wire ropes, cable, rope, wire, pultrusion, conduit, hose etc..
What are the Reelpower's Frequently used Abbreviations and Terminology?
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Technical Topics
Can I order a machine with variable speed?
Yes, we do have machines that operate at variable speed.For example, our NK Series: Take-Up Reeling & Coiling Machines come standard with a 7.5 to 20 HP Hydraulic Variable Speed Drive System. It also can rotate in opposite directions, and a variety...
Which is the best high-speed spooling & reeling machines?
We provide an array of machines that perform spooling and reeling at incredible speeds. Some of them are: •        Wire Insulation Respooler •        Small-Wire Shaftless Respooling...
Is there a model that does both reeling and spooling functions?
Yes, we have enabled both reeling and spooling functions in several of our models, and we refer to them as “Special Coiling & Spooling Equipment”. These machines are capable of reeling, spooling, and coiling flexible materials.  A variety of...
What do Reelpower Industrial machines offer?
Our machines are developed with state-of-the-art technology. We supply for industries which include aerospace, military, medical industry and other sophisticated industries that demand enhanced precision and performance. Our engineers design machines...
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